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Privacy Policy

Thank you for trusting Zen Dog Spa with some information about you and/or your dog(s).

We would like to assure you that we take that trust seriously and we want you to know how we use your information and why.

Who is holding your information?

The information you have given to us is kept by the proprietor of Zen Dog Spa, with relevant information (such as names and medical issues). We do not permit copying or sharing by our staff and actively monitor for any potential breaches.

Where do we get data from?

We only hold data provided to us by you. Appointment information is collected verbally at your first appointment or over the phone immediately prior to your appointment. We may also collect data that is emailed to us by you. We only keep data that is necessary to run the grooming parlour in an efficient manner.

Where is your data stored?

When given over the phone or by email, your/your dog(s) data is manually inputted onto the Savvy Pet Spa password protected database. Our mainstream suppliers have appropriate security standards.


Do we share your data?

We never sell data we hold. Your information is held in the strictest confidence. Our staff are aware that confidentiality is paramount and any sharing of data is a breach of data regulations. It is your responsibility to ensure that we hold the correct details for you/your dog(s) and keep us updated of any changes to contact information or health details.

How long do we retain your data?

Dog grooming records will be kept for as long as you and/or your dog(s) are groomed at Zen Dog Spa. Once you/your dog(s) leave you/your dog(s) data will be removed from the database.

Want to see what we hold on you?

Under the new regulations you have the right to know what information we hold on you/your dog(s). Simply contact us with your request. The data we hold for you will then be shared with you.

Do you have a complaint?

If you have a complaint about the way we are handling your information or how we have responded to a request for information or data removal, please let us know. If we find we are unable to reach an agreement, please feel free to contact the Information Commissioner.

The nominated member of staff at Zen Dog Spa to deal with Data Protection (GDPR) from now until the next review is: Debbie Aylmer.

This policy was last reviewed on 06/09/2022

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